Just so we are clear on how bad the experience was, we received a full refund from the online service. This is the same online service with a strict NO refund policy.
It's always clean Personnel are always very friendly and I highly recommend it
Do yourself a favor, find a better room. Unless the have renovated the hotel within the last month. Either way, don't set your hopes or the bar high.
I try not to give negative reviews but here is the deal, I don't expect perfection and mistakes happen, it's what you do that defines things. here's my review:
Enjoyed my stay at Extended Stay America, the staff was really nice, however i noticed the microwave was not cleaned out & nightstand drawers had not been cleaned out,there was belongings left behind from a previous customer. I think housekeeping should play closer attention to these things. Other then that everything was great!
Stayed here for two months working on a utility contract, the staff is great, decent rooms, pool closes the day after Labor Day though, that’s my only real complaint!
We contacted the online service we used, and explained what had happened, left and booked another hotel. We contacted the owner/manager the next day who argued with us about what had happened. Don't get me wrong my purpose is to not bad mouth a business, but when you make mistake take ownership don't make excuses.
We showed up and checked with our 3 children, my wife had book the hotel online. We arrive on our floor, to carpets that would turn you feet black and a smell that didn't scream rest and relaxation. We walked in to our non smoking room that smelled like a smoking lounge. The room looked like it had been 'cleaned' moments before the last person left. The kind of room and feeling that makes you want to sleep in pants and a hoodie.
Family if three and needed a place to stay at the last minute. Could not go home an hour and half away due to severe weather. Reasonable price compared to others. Clean bed bug free which is most important do we were able to rest easily. Only complaint couldn't adjust the airconditioner unit.
All this to find out the room we had booked with two queen size beds was not the room we were in, there was one full size and a pull out sofa. Upon returning downstairs we were told there were no other rooms to switch to and the pull out was a full size..........it was not it was a twin size.
Extended Stay America Cincinnati Blue Ash Reed Hartman is a US Lodging based in Blue Ash, Ohio. Extended Stay America Cincinnati Blue Ash Reed Hartman is located at 4630 Creek Rd, Blue Ash, OH 45242, USA.
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