Completely missed promise date. I dropped off a coat on a Friday morning, was given the promise it would be ready by 3pm Saturday. Went to get it at 4 and it wasn’t there. The attendant then spent about 10 minutes on the phone with the main office, and as eventually told it was misfiled and wouldn’t be ready until Monday. I needed it Saturday night, so Monday is a total waste.
The first time I went to this location there was a lot of miscommunication around where my comforter was. I went to the store when it was supposed to be ready and it simply was no where to be found. After they finally located it, it hadn't even been washed. They didn't charge me however, and delivered it to my house. I decided to give them another chance and again dropped my comforter off. This time it was actually in the store when it was supposed to be but the front staff was so rude I will NOT be going back. I walked in and politely gave my ticket number. The woman working snapped at me and told me they needed my name, not the number. A man was also working at the time and proceeded to laugh at me with the woman. Never have I felt so uncomfortable for simply trying to be polite. I will NOT be going back.
I started going to this location just as they opened. The GM is very passionate about what he does, very experienced in the field, and takes a lot of time training and teaching his staff. Whenever there's a problem he personally solves it himself even if it's after hours. I only had one incident where my dress got missed when it was supposed to get expedited. He cleaned and pressed it himself and hand delivered it to me because I had a flight to catch the next day. I don't know any other dry cleaners that would have done that.
My first time here will be my last. Would be much better off with people who don’t have to send their clothes away.
Tide Dry Cleaners is a US Laundry based in Blue Ash, Ohio. Tide Dry Cleaners is located at 9610 Kenwood Rd., Blue Ash, OH 45242, USA.
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